Returns & Exchanges
Your satisfaction is our priority. All return and exchange requests must be verified by our team before approval.
Our Hassle-Free Policy
We want you to feel confident with your purchase. Every return or exchange request is reviewed and verified by our team before further steps are provided.
14-Day Return Window
You have 14 days from the date of delivery to request a return. All requests must be submitted for verification first.
Item Condition
Items must be returned in unused, original condition with full packaging. Approval depends on verification by our team.
Refunds & Exchanges
Refunds or exchanges are issued only after our team verifies the return request and confirms eligibility.
How to Initiate a Return
- 1
Contact Support
To request a return or exchange, please contact us through our contact form or via WhatsApp. Our team will review your request and confirm the next steps.
- 2
Prepare Your Package
Only prepare your package once your return request has been approved. The item must include all original materials and packaging.
- 3
Ship the Item
After approval, we will guide you on how to send back the product. Shipping instructions are only provided once your request is verified.
- 4
Inspection & Refund
Once we receive and inspect the item, your refund or exchange will be processed within 5–7 business days.